PRIVACY POLICY
Last updated September 01, 2023
Thank you for choosing to be part of our community at Royal Holding USA Plus, Inc. (“Company”, “we”, “us”, or “our”). We are
committed to protecting your personal information and your right to privacy. If
you have any questions or concerns about our policy, or our practices with
regards to your personal information, please contact us at sales@royalholdingusa.com.
When you visit our
website www.royalholdingusa.com, mobile application, and use our services, you trust us
with your personal information. We take your privacy very seriously. In this
privacy policy, we describe our privacy policy. We seek to explain to you in
the clearest way possible what information we collect, how we use it and what
rights you have in relation to it. We hope you take some time to read through
it carefully, as it is important. If there are any terms in this privacy policy
that you do not agree with, please discontinue use of our Sites or Apps and our
services.
This privacy policy applies to all information collected
through our website (such as www.royalholdingusa.com), mobile application, (“Apps“), and/or any related services, sales, marketing or events (we refer to them
collectively in this privacy policy as the “Services“).
Please read this privacy policy carefully as it will help
you make informed decisions about sharing your personal information with us.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR
INFORMATION?
WILL YOUR INFORMATION
BE SHARED WITH ANYONE?
DO WE USE COOKIES AND
OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR
SOCIAL LOGINS?
WHAT IS OUR STANCE ON
THIRD-PARTY WEBSITES?
HOW LONG DO WE KEEP
YOUR INFORMATION?
HOW DO WE KEEP YOUR
INFORMATION SAFE?
WHAT ARE YOUR PRIVACY
RIGHTS?
CONTROLS FOR
DO-NOT-TRACK FEATURES
DO CALIFORNIA
RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO
THIS POLICY?
HOW CAN YOU CONTACT
US ABOUT THIS POLICY?
1. WHAT INFORMATION
DO WE COLLECT?
Personal information
you disclose to us
In Short: We collect personal information that you provide
to us such as name,
address,
contact
information, passwords and security data, payment
information, and social media login data.
We collect personal information that you voluntarily provide
to us when registering at the Services or Apps, expressing an interest in
obtaining information about us or our products and services, when participating
in activities on the Services or Apps (such as posting messages in our online
forums or entering competitions, contests or giveaways) or otherwise contacting
us.
The personal information that we collect depends on the
context of your interactions with us and the Services or Apps, the choices you
make and the products and features you use. The personal information we collect
can include the following:
Name and Contact Data. We collect your first and last name,
email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and
similar security information used for authentication and account access.
Social Media Login Data. We provide you with the option to
register using social media account details, like your Facebook, Twitter or
other social media account. If you choose to register in this way, we will
collect the Information described in the section called “HOW DO WE HANDLE YOUR
SOCIAL LOGINS ” below.
All personal information that you provide to us must be
true, complete and accurate, and you must notify us of any changes to such
personal information.
Information automatically collected
In Short: Some information – such as IP address and/or
browser and device characteristics – is collected automatically when you visit
our Services or Apps.
We automatically collect certain information when you visit,
use or navigate the Services or Apps. This information does not reveal your
specific identity (like your name or contact information) but may include
device and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs, device
name, country, location, information about how and when you use our Services or
Apps and other technical information. This information is primarily needed to
maintain the security and operation of our Services or Apps, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through
cookies and similar technologies.
Information collected through our Apps
In
Short
: We may collect
information regarding your geo-location, mobile device, push notifications,
when you use our apps.
If you use our Apps, we may also collect the following
information:
Geo-Location Information. We may request access or
permission to and track location- based information from your mobile device,
either continuously or while you are using our mobile application, to provide
location-based services. If you wish to change our access or permissions, you
may do so in your device’s settings.
Mobile Device Access. We may request access or permission to
certain features from your mobile device, including your mobile device’s and other features. If you wish to change our
access or permissions, you may do so in your device’s settings.
Mobile Device Data. We may automatically collect device
information (such as your mobile device ID, model and manufacturer), operating
system, version information and IP address.
Push Notifications. We may request to send you push
notifications regarding your account or the mobile application. If you wish to
opt-out from receiving these types of communications, you may turn them off in
your device’s settings.
Information collected from other sources
In Short: We may collect limited data from public databases,
marketing partners, social media platforms, and other outside sources.
We may obtain information about you from other sources, such
as public databases, joint marketing partners, social media platforms (such as
Facebook), as well as from other third parties. Examples of the information we
receive from other sources include: social media profile information (your
name, gender, birthday, email, current city,
state and country, user identification numbers for your contacts,
profile picture URL, and any other information that you choose to make public);
marketing leads and search results and links, including paid listings (such as
sponsored links). We will inform you about the source of information and the
type of information we have collected about you within a reasonable period
after obtaining the personal data, but at the latest within one month.
2. HOW DO WE USE YOUR
INFORMATION?
In Short: We process your information for purposes based on
legitimate business interests, the fulfillment of our contract with you,
compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services or
Apps for a variety of business purposes described below. We process your
personal information for these purposes in reliance on our legitimate business
interests, in order to enter into or perform a contract with you, with your
consent, and/or for compliance with our legal obligations. We indicate the
specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process. If you
choose to link your account with us to a third party
account *(such as your Google or Facebook account), we use the information you
allowed us to collect from those third parties to facilitate account creation
and logon process for the performance of the contract. See the section below
headed
” HOW DO WE HANDLE YOUR SOCIAL LOGINS ”
for further information.
To send you marketing and promotional communications. We
and/or our third party marketing partners may use the
personal information you send to us for our marketing purposes, if this is in
accordance with your marketing preferences. You can opt-out of our marketing
emails at any time (see the ” WHAT ARE YOUR PRIVACY
RIGHTS ” below).
Fulfill and manage your orders. We may use your information
to fulfill and manage your orders, payments, returns, and exchanges made
through the Services or Apps.
To post testimonials. We post testimonials on our Services
or Apps that may contain personal information. Prior to posting a testimonial,
we will obtain your consent to use your name and testimonial. If you wish to
update, or delete your testimonial, please contact us at sales@royalholdingusa.com
and be sure to include your name, testimonial location, and contact information.
Deliver targeted advertising to you. We may use your
information to develop and display content and advertising (and work with third
parties who do so) tailored to your interests and/or location and to measure
its effectiveness.
Request Feedback. We may use your information to request
feedback and to contact you about your use of our Services or Apps.
To protect our Services. We may use your information as part
of our efforts to keep our Services or Apps safe and secure (for example, for
fraud monitoring and prevention).
To enable user-to-user communications. We may use your
information in order to enable user-to-user communications with each user’s
consent.
To enforce our terms, conditions and policies for Business
Purposes, Legal Reasons and Contractual.
To respond to legal requests and prevent harm. If we receive
a subpoena or other legal request, we may need to inspect the data we hold to
determine how to respond.
To manage user accounts. We may use your information for the
purposes of managing our account and keeping it in working order.
To deliver services to the user. We may use your information
to provide you with the requested service.
To respond to user inquiries/offer support to users. We may
use your information to respond to your inquiries and solve any potential
issues you might have with the use of our Services.
For other Business Purposes. We may use your information for
other Business Purposes, such as data analysis, identifying usage trends,
determining the effectiveness of our promotional campaigns and to evaluate and improve
our Services or Apps, products, marketing and your experience. We may use and
store this information in aggregated and anonymized form so that it is not
associated with individual end users and does not include personal information.
We will not use identifiable personal information without your consent.
3. WILL YOUR
INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to
comply with laws, to provide you with services, to protect your rights, or to
fulfill business obligations.
We may process or share data based on the following legal
basis:
Consent: We may process your data if you have given us
specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data when it is
reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a
contract with you, we may process your personal information to fulfill the
terms of our contract.
Legal Obligations: We may disclose your information where we
are legally required to do so in order to comply with applicable law,
governmental requests, a judicial proceeding, court order, or legal process,
such as in response to a court order or a subpoena (including in response to
public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we
believe it is necessary to investigate, prevent, or take action regarding
potential violations of our policies, suspected fraud, situations involving
potential threats to the safety of any person and illegal activities, or as
evidence in litigation in which we are involved.
More specifically, we may need to process your data or share
your personal information in the following situations:
Vendors, Consultants and Other Third-Party Service
Providers. We may share your data with third party vendors, service providers,
contractors or agents who perform services for us or on our behalf and require
access to such information to do that work. Examples include: payment
processing, data analysis, email delivery, hosting services, customer service
and marketing efforts. We may allow selected third parties to use tracking
technology on the Services or Apps, which will enable them to collect data
about how you interact with the Services or Apps over time. This information
may be used to, among other things, analyze and track data, determine the
popularity of certain content and better understand online activity. Unless
described in this Policy, we do not share, sell, rent or trade any of your
information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your
information in connection with, or during negotiations of, any merger, sale of
company assets, financing, or acquisition of all or a portion of our business
to another company.
Third-Party Advertisers. We may use third-party advertising
companies to serve ads when you visit the Services or Apps. These companies may
use information about your visits to our Website(s) and other websites that are
contained in web cookies and other tracking technologies in order to provide
advertisements about goods and services of interest to you.
Affiliates. We may share your information with our
affiliates, in which case we will require those affiliates to honor this
privacy policy. Affiliates include our parent company and any subsidiaries,
joint venture partners or other companies that we control or that are under
common control with us.
Business Partners. We may share your information with our
business partners to offer you certain products, services or promotions.
Other Users. When you share personal information (for
example, by posting comments, contributions or other content to the Services or
Apps) or otherwise interact with public areas of the Services or Apps, such
personal information may be viewed by all users and may be publicly distributed
outside the Services or Apps in perpetuity. If you interact with other users of
our Services or Apps and register through a social network (such as Facebook),
your contacts on the social network will see your name, profile photo, and descriptions
of your activity. Similarly, other users will be able to view descriptions of
your activity, communicate with you within our Services or Apps, and view your
profile.
4. DO WE USE COOKIES
AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies
to collect and store your information.
We may use cookies and similar tracking technologies (like
web beacons and pixels) to access or store information. Specific information
about how we use such technologies and how you can refuse certain cookies is
set out in our Cookie Policy.
5. HOW DO WE HANDLE
YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our
services using a social media account, we may have access to certain
information about you.
Our Services or Apps offer you the ability to register and
login using your third party social media account
details (like your Facebook or Twitter logins). Where you choose to do this, we
will receive certain profile information about you from your social media
provider. The profile Information we receive may vary depending on the social
media provider concerned, but will often include your name, e-mail address,
friends list, profile picture as well as other information you choose to make
public.
We will use the information we receive only for the purposes
that are described in this privacy policy or that are otherwise made clear to
you on the Services or Apps . Please note that we do
not control, and are not responsible for, other uses of your personal
information by your third party social media provider.
We recommend that you review their privacy policy to understand how they
collect, use and share your personal information, and how you can set your
privacy preferences on their sites and apps.
6. WHAT IS OUR STANCE
ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any
information that you share with third- party providers who advertise, but are
not affiliated with, our websites.
The Services or Apps may contain advertisements from third
parties that are not affiliated with us and which may link to other websites,
online services or mobile applications. We cannot guarantee the safety and
privacy of data you provide to any third parties. Any data collected by third
parties is not covered by this privacy policy. We are not responsible for the
content or privacy and security practices and policies of any third parties,
including other websites, services or applications that may be linked to or
from the Services or Apps . You should review the
policies of such third parties and contact them directly to respond to your
questions.
7. HOW LONG DO WE
KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary
to fulfill the purposes outlined in this privacy policy unless otherwise
required by law.
We will only keep your personal information for as long as
it is necessary for the purposes set out in this privacy policy, unless a
longer retention period is required or permitted by law (such as tax,
accounting or other legal requirements). No purpose in this policy will require
us keeping your personal information for longer than 2 years past the
termination of the user’s account .
When we have no ongoing legitimate business need to process
your personal information, we will either delete or anonymize it, or, if this
is not possible (for example, because your personal information has been stored
in backup archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP
YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information
through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational
security measures designed to protect the security of any personal information
we process. However, please also remember that we cannot guarantee that the
internet itself is 100% secure. Although we will do our best to protect your
personal information, transmission of personal information to and from our
Services or Apps is at your own risk. You should only access the services
within a secure environment.
9. WHAT ARE YOUR
PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account
at any time.
If you are resident in the European Economic Area and you
believe we are unlawfully processing your personal information, you also have
the right to complain to your local data protection supervisory authority. You
can find their contact details here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
Account Information
If you would at any time like to review or change the
information in your account or terminate your account, you can:
Contact us using the contact information
Upon your request to terminate your account, we will
deactivate or delete your account and information from our active databases.
However, some information may be retained in our files to prevent fraud,
troubleshoot problems, assist with any investigations, enforce our Terms of Use
and/or comply with legal requirements.
Cookies and similar technologies: Most Web browsers are set
to accept cookies by default. If you prefer, you can usually choose to set your
browser to remove cookies and to reject cookies. If you choose to remove
cookies or reject cookies, this could affect certain features or services of
our Services or Apps. To opt-out of interest-based advertising by advertisers
on our Services or Apps visit
http://www.aboutads.info/choices/
.
Opting out of email marketing: You can unsubscribe from our
marketing email list at any time by clicking on the unsubscribe link in the
emails that we send or by contacting us using the details provided below. You
will then be removed from the marketing email list – however, we will still
need to send you service-related emails that are necessary for the
administration and use of your account. To otherwise opt-out, you may:
Contact us using the contact information
10. CONTROLS FOR
DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not- Track (“DNT”) feature or setting you can
activate to signal your privacy preference not to have data about your online
browsing activities monitored and collected. No uniform technology standard for
recognizing and implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard
for online tracking is adopted that we must follow in the future, we will
inform you about that practice in a revised version of this privacy policy.
11. DO CALIFORNIA
RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are
granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the
“Shine The Light” law, permits our users who are California residents to
request and obtain from us, once a year and free of charge, information about
categories of personal information (if any) we disclosed to third parties for
direct marketing purposes and the names and addresses of all third parties with
which we shared personal information in the immediately preceding calendar
year. If you are a California resident and would like to make such a request,
please submit your request in writing to us using the contact information
provided below.
If you are under 18 years of age, reside in California, and
have a registered account with the Services or Apps, you have the right to
request removal of unwanted data that you publicly post on the Services or
Apps. To request removal of such data, please contact us using the contact
information provided below, and include the email address associated with your
account and a statement that you reside in California. We will make sure the
data is not publicly displayed on the Services or Apps, but please be aware
that the data may not be completely or comprehensively removed from our
systems.
12. DO WE MAKE
UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to
stay compliant with relevant laws.
We may update this privacy policy from time to time. The
updated version will be indicated by an updated “Revised” date and the updated
version will be effective as soon as it is accessible. If we make material
changes to this privacy policy, we may notify you either by prominently posting
a notice of such changes or by directly sending you a notification. We
encourage you to review this privacy policy frequently to be informed of how we
are protecting your information.
13. HOW CAN YOU
CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may email us at sales@royalholdingusa.com